NELFT: Dementia Crisis Support Team
The Dementia Crisis Support Team works with adults over 18 years of age who have a diagnosed Dementia or a suspected Dementia. We cover Thurrock, Basildon & Brentwood residents. The aim of our team is to reduce a patient’s need to access A & E services and to avoid a hospital admission during a crisis period. We engage with the patient and / or carer in their own home or usual place of residence with rapid assessment, intervention, treatment and short term follow up for a maximum of six weeks.
We are a team made up of health professionals including Psychiatrists, Nurses and support workers all of whom have the relevant skills and experience. There is a nominated Social Care Dementia Lead / social worker from Thurrock area within the team who undertakes crisis work alongside the health professionals.
We engage with the patient and / or carer in their own home or usual place of residence with rapid assessment, intervention, treatment and short term follow up for a maximum of six weeks. This includes:
- Assessment and support in response to a crisis or a potential deterioration in mental health
- Signpost patients who develop acute physical illnesses whilst under our care, by liaising with GP’s, community physical health services and other appropriate services.
- A medication review and prescribing of mental health medication to prevent unplanned emergency admissions
in conjunction with the GP - Support to maintain independence and safety to remain in your own home
- Working in conjunction with other services including health teams, social services and voluntary organisations
To arrange a home visit please call, email or use System One (electronic referrals from health professionals, GP’s) to make a referral. For further information please visit our WEBSITE.
Who can use this service?
Adults over 18 years of age who have a diagnosed Dementia or memory problem / cognitive impairment as a result of a suspected Dementia. We cover Thurrock, Basildon & Brentwood residents.
How are services delivered?
To refer to the service please call, email or use System One to arrange a home visit.

DCST@nelft.nhs.uk (checked Mon to Fri: 9am-5pm)
0300 300 1509 (available 365 days a year) Monday to Friday 9am till 7pm and Weekends and Bank Holidays 9am till 5pm
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SS17 7ES
365 Days of the year. Monday to Friday 9am till 7pm. Weekends and bank holidays 9am till 5pm

